Terms of Service

Alloy Technologies Operations Pty Ltd (ACN 684 502 332) ("Alloy", "we", "us", "our") operates the website at https://www.usealloy.ai/ and provides hosted software products, APIs, integrations, tools, and related services, including the Alloy data platform (together, the Services).

By accessing or using the Services, you agree to these Terms of Service and our Privacy Policy (Terms). Please read these Terms carefully and immediately stop using the Services if you do not agree to them.

If you have entered into a separate written agreement signed by Alloy, including a master services agreement, cloud services agreement, data sharing agreement or similar agreement, that separate written agreement will prevail over these Terms to the extent of any inconsistency.

Variations

We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our website or otherwise making them available through the Services. Materials and information on our website and in the Services (Content) are subject to change without notice. We do not undertake to keep any Content up to date and we are not liable if any Content is inaccurate or out of date.

Customer Data and Derived Data

In these Terms, Customer Data means any data, content, files, records, prompts, queries, outputs or other materials that you upload, submit, transmit, generate or process through the Services. Derived Data means data, insights, learnings, analytics, improvements and other materials generated by or for us from or relating to Customer Data, usage of the Services, or operation of the Services, including in aggregated, de-identified or anonymised form.

For the avoidance of doubt, Customer Data is User Content for the purposes of these Terms.

Prohibited conduct

You must not do or attempt to do anything that is unlawful, prohibited by any laws applicable to the Services, inappropriate, or which might bring us or the Services into disrepute, including:

anything that would constitute a breach of an individual's privacy, including uploading private or personal information without all rights, notices, consents or other legal bases required by applicable law, or any other legal rights;
using the Services to defame, harass, threaten, menace or offend any person;
interfering with any user of the Services;
tampering with or modifying the Services, knowingly transmitting viruses or other disabling features, or damaging or interfering with the Services;
using the Services to send unsolicited messages; or
facilitating or assisting a third party to do any of the above.

Acceptable Use of Services

In addition to the Prohibited conduct restrictions above (which apply equally to your use of the Services and Customer Data), you must not:

upload, transmit or process through the Services any protected health information within the meaning of HIPAA, payment card data within the meaning of PCI-DSS, or data classified by any government as sensitive, restricted, controlled or classified, including export-controlled technical data under EAR, ITAR or equivalent regimes;
use the Services to develop, train, benchmark or improve a competing product or service;
reverse-engineer, decompile or attempt to derive the source code or model weights of any component of the Services; or
resell, sublicence or make the Services available to any third party, other than your own employees, contractors and agents who access the Services on your behalf, subject to these Terms.

Suspension and termination

We may suspend, limit or terminate your access to the Services at any time if we reasonably believe that: you have breached these Terms; your use creates security, legal, operational, reputational or commercial risk; you have not paid amounts due; your use may harm us, the Services, other users or third parties; or we are required to do so by law. We may also suspend, limit or terminate access provided on a self-serve, pilot, evaluation, promotional, discounted or other basis at our discretion.

Exclusion of competitors

You must not access or use the Services or Content in any way that competes with our business, except with our prior written consent.

Information

The Content is not comprehensive and is for general information purposes only. It does not take into account your specific needs, objectives or circumstances, and it is not advice. While we use reasonable attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law.

Intellectual Property Rights

Unless otherwise indicated, we own or licence all rights, title and interest, including Intellectual Property Rights, in the Services and Content. Subject to these Terms, we authorise you to access and use the Services and Content only for your internal business, research or evaluation purposes and not for any competitive business use.

Your use of the Services and Content does not grant or transfer to you any rights, title or interest in the Services or Content. You must not, except with our prior written consent:

copy or use, in whole or in part, any Content except as permitted by these Terms;
reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or
breach any Intellectual Property Rights connected with the Services or Content, including altering or modifying any Content, causing any Content to be framed or embedded in another website or platform, or creating derivative works from the Content.

User Content

You may be permitted to post, upload, submit, transmit or process Customer Data or other content through the Services (User Content). By making User Content available through the Services, you grant us a worldwide, non-exclusive, royalty-free, sublicensable and transferable licence to host, store, process, transmit, display, reproduce, modify and use that User Content to provide, secure, support, maintain, analyse, improve and develop the Services, and as otherwise described in these Terms and our Privacy Policy.

You are solely responsible for all User Content that you make available through the Services. You represent and warrant that:

you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases necessary to grant us the rights in that User Content contemplated by these Terms; and
neither the User Content nor our use of the User Content in accordance with these Terms will infringe, misappropriate or violate any third party's Intellectual Property Rights, privacy rights, publicity rights, or any applicable law or regulation.

We do not endorse or approve, and are not responsible for, any User Content. We may remove any User Content at any time at our discretion.

Publicity and references

Unless we agree otherwise in a separate written agreement signed by Alloy, you agree that we may identify you and your organisation as a user or customer of the Services and may use your name, organisation name, trade marks and logos for that purpose, including on our website, in customer lists, presentations, investor materials, marketing materials, proposals and similar communications. We will not publish a detailed case study, press release or attributed quote from you without your prior approval.

Services accessed under these Terms

If you access or use the Services without a separate written agreement signed by Alloy, your access is governed by these Terms. We may make the Services available under these Terms on a self-serve, pilot, evaluation, promotional, discounted, paid, unpaid or other basis at our discretion.

Unless we agree otherwise in a separate written agreement signed by Alloy, you grant us a worldwide, non-exclusive, royalty-free, sublicensable and transferable licence to access, use, host, copy, process, transmit, analyse, modify, create derivative works from, aggregate, de-identify and otherwise use Customer Data, and you agree that we may generate, use, retain and otherwise benefit from Derived Data, for the purposes of:

operating, providing, securing, supporting and maintaining the Services;
evaluating, testing, benchmarking, improving and developing the Services, our products, systems, algorithms, features, technologies and related capabilities;
generating analytics, insights, derived data, de-identified data, aggregated data, schemas, indexes, embeddings, metadata, logs, query history, operational telemetry, improvements and similar materials;
conducting research and development, including developing new products, features and capabilities; and
complying with law, enforcing these Terms and protecting Alloy, users, customers and third parties.

This licence survives termination to the extent necessary for us to continue using de-identified, aggregated, anonymised, derived or previously generated materials, improvements, learnings, analytics, benchmarks, operational records and similar materials created in accordance with these Terms.

Unless we agree otherwise in a separate written agreement signed by Alloy, the Services are provided “as is” and “as available”, without any service level commitment, uptime commitment, support commitment, data restoration commitment or obligation to maintain any particular feature, integration, system, region or functionality. To the maximum extent permitted by law, we exclude all conditions, warranties, guarantees and liability for indirect or consequential loss. Where our liability cannot be excluded by law, our aggregate liability is limited, at our option, to resupplying the Services or the greater of AU$100 or fees you paid us for the Services in the prior 12 months.

Third party sites

Our website or Services may contain links to websites operated by third parties. Unless expressly stated otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. You should make your own investigations with respect to the suitability of those websites.

Discontinuance

We may, at any time and without notice to you, discontinue, modify or remove the Services or any part of them. We may also exclude any person from using the Services at any time and at our discretion. We are not responsible for any Liability you may suffer arising from or in connection with any discontinuance, modification, removal or exclusion.

Warranties and disclaimers

To the maximum extent permitted by law, we make no representations or warranties about the Services or Content, including that:

they are complete, accurate, reliable, up to date or suitable for any particular purpose;
access will be uninterrupted, error-free or free from viruses; or
the Services will be secure.

You access and use the Services and Content at your own risk.

Limitation of liability

To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, however arising, whether direct or indirect and whether present, unascertained, future or contingent (Liability), suffered by you or any third party arising from or in connection with your use of the Services or Content, any inaccessibility of, interruption to or outage of the Services, any loss or corruption of data, or any Content being incorrect, incomplete or out of date.

Disputes

If a dispute arises out of or in connection with these Terms, either party may give written notice to the other party describing the dispute. The parties will first try to resolve the dispute in good faith. If the dispute is not resolved within 30 days after notice is given, either party may commence proceedings in the courts specified below.

Severance

If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of the provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.

Jurisdiction

Your use of the Services and these Terms are governed by the laws of New South Wales, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in New South Wales, Australia and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.

The Services may be accessed throughout Australia and overseas. We make no representation that the Services comply with the laws of any country outside Australia. If you access the Services from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access the Services.

Contact

For any questions and notices, please contact us at:

Alloy Technologies Operations Pty Ltd (ACN 684 502 332)
604/46 Kippax Street, Surry Hills, NSW 2010, Australia
Email: [email protected]

Last updated 20/05/2026